Welcome to Wandsworth Flowers. These Terms and Conditions govern your use of our online flower delivery service within Wandsworth and the surrounding areas. By placing an order on our website, you agree to adhere to these Terms and Conditions. Please read them carefully before making a purchase. If you have any questions or concerns, please contact us prior to completing your order.
These Terms and Conditions apply to all orders placed on the Wandsworth Flowers website for delivery within Wandsworth and surrounding areas, including but not limited to Putney, Battersea, Earlsfield, Tooting, Balham, and Clapham. If you place an order for delivery outside of these regions, we reserve the right to confirm availability or decline your order. These terms are subject to change; please review them before each order.
1. Placing an Order: Orders for flower delivery may be placed directly through our website at any time. After selecting your preferred floral arrangements, please provide accurate delivery details, recipient information, and any personal messages you wish to include. We recommend double-checking all details prior to confirming your order.
2. Confirmation of Order: Upon submitting your order, you will receive an automated confirmation acknowledging your request. This confirmation does not constitute acceptance of your order, but confirms that we have received your request.
3. Acceptance of Order: Your order will be considered accepted only once we have reviewed the details, checked product availability, and have provided a further confirmation that your order is being processed. In cases of unavailability, we will offer alternatives or a full refund.
4. Delivery Details: All delivery instructions, times, and addresses must be provided accurately. We endeavour to meet your selected delivery date and time, but these may be subject to factors outside our control, including availability of stock or third-party courier and traffic conditions. Same-day and next-day delivery options may be subject to order cut-off times. Deliveries to addresses in Wandsworth and nearby areas will be fulfilled according to our stated delivery schedule.
1. Payment Methods: Full payment must be made at the time of order. We accept all major credit and debit cards, as well as other electronic payment methods as listed on our website checkout.
2. Pricing and VAT: All prices displayed include applicable VAT where relevant. Prices are subject to change without notice. Your order total at the time of checkout is the amount you will be charged. Delivery fees, if applicable, will be clearly indicated during the ordering process and included in your final total.
3. Secure Payment Processing: We use secure third-party payment processors to handle transactions. At no point do we store or have access to your full card details. See our website's privacy policy for further information on data protection.
4. Failed Payments: Orders that are not successfully paid for will not be processed or dispatched. In the event of an unsuccessful payment, we will contact you to arrange for alternative payment or to cancel the order.
1. Cancellation by Customer: You may cancel your order by contacting us as soon as possible after placing it. For standard orders, cancellations received at least 24 hours before the scheduled delivery time will receive a full refund. For same-day delivery or bespoke/custom floral arrangements, cancellations may not be possible once the order has entered production or dispatch.
2. Amendment of Orders: To amend an order (change of address, message, delivery date, or recipient), please notify us promptly. While we will endeavour to accommodate changes, we cannot guarantee amendments if the order has already been processed or dispatched.
3. Cancellation by Us: In rare circumstances, we may cancel an order due to product unavailability, delivery restrictions, or if we cannot fulfil the order for operational reasons. Should this occur, you will be notified promptly and offered either an alternative or a full refund.
1. Delivery Areas: We offer online flower delivery services to customers across Wandsworth, including Putney, Battersea, Earlsfield, Tooting, Balham, Clapham, and the surrounding neighbourhoods. Please check our website for the full list of areas covered or enquire if your location is not listed.
2. Delivery Times: While we strive to deliver flowers within your chosen window, delivery times cannot be guaranteed due to factors like weather, traffic, and courier availability. In the event of unavoidable delays, we will inform you as soon as possible.
3. Delivery Process: Please ensure someone is available at the delivery address during the selected time frame. If no one is available, we may attempt to leave the flowers with a neighbour or in a safe place, if permitted. If neither option is possible, a delivery card will be left with instructions for re-delivery or collection.
4. Non-Delivery: If we are unable to deliver due to incorrect or incomplete information, the order will be considered fulfilled and further delivery attempts may incur an additional fee. Please check all address and contact details before submitting your order.
1. Product Representation: We endeavour to ensure that all flowers, arrangements, and products are accurately described and photographed on our website. As flowers are natural products and subject to seasonal availability, there may be variations in colour, size, and variety. Substitutions of equal or higher value may be made to ensure timely fulfilment of orders.
2. Substitution Policy: If a specific flower type or accessory is unavailable, we reserve the right to substitute with a similar product of equal or greater value, while maintaining the overall style and quality of your chosen arrangement. If a significant substitution is required, we will attempt to contact you before proceeding.
1. Damaged or Faulty Products: In the unlikely event that your flowers arrive in poor condition or are not as described, please notify us within 24 hours of receipt. We may request photographic evidence and will offer a replacement, refund, or partial refund as appropriate.
2. Non-Perishable Gifts: For non-perishable items accompanying flower orders (vases, cards, or accessories), returns may be accepted within 14 days if the item is unused and in original packaging. Collection or return delivery is at the customer's expense unless the item is faulty or sent in error.
3. Perishable Nature of Flowers: As flowers are perishable goods, returns are generally not possible unless the product is faulty or damaged on arrival. Please follow care instructions provided to ensure longevity.
4. Refund Processing: Approved refunds will be processed by the original payment method within 7 business days. Delays may occur depending on your bank or payment processor.
5. Complaints: Your satisfaction is important to us. All complaints should be addressed promptly. We will investigate and respond to all complaints as soon as possible, and always within 5 working days.
1. Website Use: You are permitted to use our website for personal, non-commercial purposes only. All content, images, and branding are the property of Wandsworth Flowers and must not be copied, reproduced, or used without permission.
2. Availability: Although we aim for continuous access to our website, we do not guarantee it will always be available or free from errors or viruses. We reserve the right to change, update, or suspend the website at any time without notice.
1. Limitation of Liability: Except in cases of death or personal injury caused by our negligence, Wandsworth Flowers shall not be liable for any loss or damage arising from use of, or reliance on, our website or products delivered, except where expressly agreed in these terms.
2. Force Majeure: We are not liable for delays or failures to perform our obligations where such failures are caused by events beyond our reasonable control, including but not limited to: extreme weather, strikes, transport disruptions, or supply shortages.
3. No Guarantee of Outcome: Whilst we take every care in preparing and delivering your order, the freshness and longevity of flowers depends on both our handling and your care upon receipt. Please refer to the flower care tips provided with your order to maximise vase life.
We take the privacy and confidentiality of our customers' information seriously. Details provided during the order process will be used exclusively for processing and delivering your order, in accordance with applicable UK data protection laws. Please refer to our privacy policy for more details on how we handle your personal data.
These Terms and Conditions and any dispute or claim arising in connection with them are governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. No waiver by us of any breach of these terms shall constitute a waiver of any other breach. These terms constitute the entire agreement between you and Wandsworth Flowers regarding the sale and delivery of products to you.
If you have any queries about these Terms and Conditions or any aspect of your order, please contact us for assistance before proceeding with your purchase.
Note: These Terms and Conditions apply to all customers ordering from Wandsworth Flowers for delivery within Wandsworth and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wandsworth, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wandsworth.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
