At Wandsworth Flowers, we take pride in delivering fresh, beautiful blooms to homes and businesses across Wandsworth. Your satisfaction is at the heart of our service, and we stand by a Fresh Flowers Guarantee. When you choose us, you’re choosing a trusted local florist dedicated to quality and customer care.
We go to great lengths to ensure every bouquet and arrangement is carefully prepared and packaged. However, if your flowers arrive damaged or wilted, please let us know within two days of delivery. We kindly request you retain the original packaging and take a photograph of the flowers, showing the issue clearly. This helps us understand what happened and resolve it quickly for you.
We are confident in the lasting beauty of our flowers. All our floral arrangements are guaranteed to be fresh for at least five days from the time of delivery, when cared for in accordance with the included care instructions. Should your flowers fail to remain fresh within this period, and you have followed the recommended care steps, please get in touch to discuss a suitable resolution.
Your satisfaction is our priority. Depending on the circumstances, we offer a choice between a refund and a replacement bouquet. If your flowers are damaged on arrival, or do not meet our freshness guarantee, we will be happy to send a replacement at the earliest opportunity, or arrange a refund to your original payment method.
Please note that refunds and replacements are typically processed within 3-5 working days, once we have received the required information and agreed on the next steps with you.
If for any reason you are unhappy with your Wandsworth Flowers experience, we encourage you to contact us promptly. Your feedback helps us uphold the highest standards and serve our Wandsworth community better. When getting in touch, please provide the order details and describe the issue as fully as possible. Where appropriate, photos can be very helpful to understand the problem.
Our team will review your complaint and respond within two working days with a proposed resolution. We are committed to offering a fair and friendly complaints process, aiming to resolve all concerns efficiently and professionally.
Wandsworth Flowers is more than just a florist – we are proud members of the local community, delivering fresh flowers to households and businesses throughout Wandsworth. Our return, refund, and complaints policy is designed with your satisfaction in mind, reflecting our commitment to reliability and trust.
If you have further questions about returns, refunds, or any other aspect of our service, please reach out. We thank you for supporting your local florist and trust you will be delighted with every order from Wandsworth Flowers.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
